Frequently Asked Questions

Why do I need to post my prescription as well as uploading a copy?

The paper prescription copy is required by law before we can send your PrEP medication. We will check the uploaded copy to ensure it is in the correct format and contact you if there is any problem.

What is the quickest way for me to get my PrEP medication ?

We will send your PrEP medication as soon as we have received the paper prescription copy and payment. Post your prescription to us as PRIORITY mail to ensure the prescription is received as quickly as possible.

Post prescription to

Centre Pharmacy
Reply Paid 84756
Adelaide SA 5000

OR for faster service – post prescription PRIORITY mail to

Centre Pharmacy
19 Central Market Arcade
Adelaide SA 5000

How can I track my delivery ?

We will email an Australia Post tracking code to you once we have posted your order.

How will payment appear on my bank statement?

The payment will be shown as being received from NJ Russell Pty Ltd and not mention a pharmacy.

Will the packaging be discreet for my posted PrEP medication ?

Your PrEP medication will be in an Australia Post bag with sender marked as NJ Russell Pty Ltd and not mention a pharmacy. See the Shipping section for further information.

Still have questions?